FAQs
Everything you need to know about shopping with Femmella
Customer Support
You can reach us via
EMail,
WhatsApp
Contact Us
Our support team is available Monday to Friday, 10:00 AM to 6:30 PM.
EMail,
Contact Us
Our support team is available Monday to Friday, 10:00 AM to 6:30 PM.
Please share an unboxing video/photos along with your order ID within 24 hours of delivery for quick assistance.
Femmella Outlets
At the moment, we sell exclusively through our website and app, so you can enjoy a convenient shopping experience and try on your selections from the comfort of home.
Offers & Discounts
How to use your Store Credit voucher:
Add your preferred item(s) to the cart and proceed to Checkout.
Scroll down and select "Pay via Gift Card".
On the next page, click "Add Discount" above the order total.
Enter your Store Credit code and click Apply.
Click Pay Now/Complete order to place your order.
Note: Store Credit is valid for 1 year from the date of issue and cannot be reissued after expiry.
Add your preferred item(s) to the cart and proceed to Checkout.
Scroll down and select "Pay via Gift Card".
On the next page, click "Add Discount" above the order total.
Enter your Store Credit code and click Apply.
Click Pay Now/Complete order to place your order.
Note: Store Credit is valid for 1 year from the date of issue and cannot be reissued after expiry.
No , you cannot apply multiple coupons together.
Orders & Shipping
Orders are usually shipped within 48 hours and will get delivered within 3-5 business days depending on your location.
Yes, COD is available on selected pin codes with an additional charges of INR 150.
Please note that there could be a possibility that either your selected pincode is not available for the COD option or yout cart value is above ₹10,000/-
Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp or you can click here to Track Your Order
No, we currently do not offer Express, Same Day, or Next Day Delivery services.
Product
Please follow the wash care instructions mentioned on the garment label for best maintenance.
Returns, Exchange & Refunds
We offer easy returns/exchanges within 7 days of delivery, provided the item is unused and has original tags intact.
You can easily place your return request here:Return/Exchange Portal
Simply enter your Order ID and registered email/phone number, select the preferred product, size, and fit, and proceed with the request.
You can easily place your return request here:Return/Exchange Portal
Simply enter your Order ID and registered email/phone number, select the preferred product, size, and fit, and proceed with the request.
Please contact customer care for the cancellation of your order before the order gets shipped. Once the order gets shipped cancellation will not be possible.
Once the product is picked up, it usually takes 5–7 days to reach our warehouse. After receiving the product, our team completes the quality check within 24–48 hours, and the refund is then processed as a Store Credit Voucher within 24 hours, thereafter.
Note: Store Credit is valid for 1 year from the date of issue and cannot be reissued after expiry.
Note: Store Credit is valid for 1 year from the date of issue and cannot be reissued after expiry.