Shipping & Returns Policy

 

Shipping & Delivery

  • Enjoy free shipping on prepaid orders above ₹2499. A charge of ₹150 will apply to Cash on Delivery (COD) orders.

  • Standard delivery takes 5-7 business days, depending on your location.

  • Please do not accept tampered packages.

  • For pre-order products, delivery timelines are specified in the product description.

  • A tracking number/ID will be emailed once your order leaves the warehouse, you can track your order by clicking here.

Exchanges

  • Eligible items can be exchanged within 7 days of delivery.

  • Exchanges can be made for any style available on the website.

  • If you do not wish to exchange an item, you may return it for Store Credit with a 1-year validity.

Exchange Process

  • Ensure the item is unused, unwashed, unworn, and has all original tags attached. Place the item back in its original packaging along with the invoice.

  • Initiate your exchange request by clicking here.

  • Our team will schedule a pick-up within 48 Hours. For size exchanges, the replacement will be dispatched after the returned item passes the quality check at our warehouse.

  • Orders placed during the Monsoon Sale will incur an exchange fee of ₹150.

The first exchange for an order will incur a fee of ₹100.
Second exchanges for the same order are chargeable at ₹150. A pickup will be arranged, and after the product is collected, a payment link of ₹150 will be sent to your registered email within 24–48 hours. The exchanged item will be dispatched once the payment is completed.

You can also ship the product directly to our warehouse:

Femmella Fashions India Ltd.

Plot No. 312, Udyog Vihar, Phase-IV

Gurgaon

Haryana 122015

Returns

  • Items must be returned within 7 days of delivery.

  • We accept unworn, unwashed, and unaltered merchandise for exchange or return.

  • All original tags must be attached, and items must be returned in their original packaging.

Returns for an order will incur a fee of ₹100. We currently offer store credit or exchanges only — no refunds.

Damaged or defective items will be replaced with the same product. If the damaged product is out of stock, a refund will be issued via bank transfer.

Important Notes

  • If the exchanged item is of lower value, the remaining balance will be issued as a Store Credit with a 1-year validity.

  • Please note: In cases of refunds, all associated shipping charges for both forward and return/exchange shipments are non-refundable.

  • Customers can use an active coupon code for exchange orders. Deactivated coupons cannot be applied.

  • Products purchased under Birthday Bash Sale, B2G2, B1G1, B2G1 promotions, Birthday Bash sale and Final Sale (Flat Rs. 999/-) are NOT eligible for return or exchange.

  • All styles purchased under the WishToWardrobe Sale are eligible for exchange only. Returns will not be accepted.
  • Orders placed during the Monsoon Sale will incur an exchange fee of ₹150.
  • Disclaimer: Customers are responsible for ensuring the correct item is handed over to our pickup agent. In case of any incorrect or misplaced product, Femmella will make reasonable efforts to locate it; however, the brand is not liable for any loss arising from such errors.

Items purchased under Flat 50% OFF and above are eligible for exchange only.

Dispatch

  • Orders are dispatched within 48 hours of placement.

  • Orders placed after noon on Friday are dispatched the following Monday or the next working day.

Store Credit

  • Store credit will be emailed in Gift card format to your registered email ID.

  • Use the voucher code during checkout in the "Use Discount Code or Gift card" section.

  • The Store Credit Gift Card will be valid for one year from the date it is created . To avoid any future issues. Kindly use it before it expires, as per our policy, it cannot be re-issued.

  • Clearance sale products and items returned in a soiled, damaged, or altered condition are ineligible for refund/store credit.

  • Orders placed using a gift card are not eligible for Cash on Delivery (COD).
  • Please note: In cases of refunds, all associated shipping charges for both forward and return/exchange shipments are non-refundable.

Coupon Codes

  • Promotional coupon codes can be used once per user/order unless specified otherwise.

  • Only one code can be applied per order.